Feedback Decoding

The reasons we request feedback from the agent who showed your home are as follows:

  1. To jog the agent’s memory about your home so that we may be able to generate a second showing because we are able to overcome any objections
  2. To answer any questions or concerns the buyer expressed so the house will be reconsidered
  3. To get the impression of the buyers or agents to help us to better market your house by making small changes

Don’t expect other agents to give a full or honest critique of the house. They don’t want to hurt your feelings, and if they showed fifteen houses, they honestly may not remember your home in detail. Also, if an agent doesn’t call us back, it means the buyers are not simply interested.

So, to interpret feedback, please apply the following code breakers:

What the agent says — What the agent means:

  • The buyer thought the house was too small — The buyer found larger homes for the same price
  • They liked the house but bought another one — They found other houses that were better values
  • They liked the house but bought a new home — A buyer will pay 10 to 15% or more for a new house
  • They didn’t like the carpet! — The seller should replace the carpet because of age or color
  • Buyer liked the home but is still deciding — Your home did not meet all of their needs and they are still looking
  • They didn’t like the floor plan — They didn’t like the floor plan. Some deficiencies can only be cured by lowering the price
  • Did not like the neighborhood — Felt the home was overpriced for the area
  • Undecided about the area — Looking in other areas. Price is a great equalizer!

Price objections are always clothed in different terms. The seller’s goal is to continuously maintain the home in the best condition in your price range.